Refund policy

At GemstoNa Gallery, we want you to be happy with your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order and provide photos or videos as proof. All return or refund requests are subject to review and approval. Items must be unused and returned in their original condition and packaging where applicable. Custom-made jewellery and special orders may not be eligible for returns or refunds unless the item is damaged, defective, or incorrect, subject to applicable law. Refunds, once approved, will be processed through the original payment method where possible. Shipping fees may be non-refundable unless required by law.